Data393 Customer and Technical Support

Data393 is committed to providing the best possible customer support experience available for our customers. Technical Support is available 24 hours a day, 7 days a week, 365 days a year.

Hosting Technical Support - We offer 24x7x365 support to our hosting customers.

• Data393 Customer Support Portal at https://support.data393.com - Online ticketing system available 24x7x365. To ensure the best possible response, we ask that non-urgent support needs are submitted through our Customer Support Portal.
• Telephone Support - Denver Metro - 303-268-1470, Toll-Free - 1-888-423-3477 Option 3

Colocation Support Customers - 24x7x365 support is available to our colocation customers.

• Data393 Customer Support Portal at https://support.data393.com - Online ticketing system available 24x7x365.
• Email Support - noc@data393.com
• Telephone Support - Please contact your account manager to obtain the direct number for the Network Operations Center
  

Our skilled technical team is equipped with the latest technologies and tool sets to provide fast and effective trouble shooting and resolution for even the most complex scenarios. Reinforced with 24x7 access to our most Senior Level Engineers, our support staff is able to provide you with unmatched SLA’s for response and complete peace of mind that your business needs are in good hands.